Shipping policy

Shipping Destinations: At Mates La Plata USA, we are delighted to ship our authentic Argentinian products to customers in the United States and globally. Wherever you are, we aim to bring the warmth of Argentina to your doorstep.

Processing Time: Orders are usually processed within 1-2 business days after payment confirmation. Processing times may vary during peak seasons or promotions, but we always strive to prepare your order for shipment as quickly as possible.

Shipping Time: Shipping duration depends on your location and the chosen shipping method at checkout. Standard shipping within the United States typically takes 3-7 business days. For international orders, shipping times can vary from 7-21 business days.

Shipping Costs: Shipping costs are determined by the weight of your order and the destination. The shipping cost will be displayed during checkout before you finalize your payment.

Order Tracking: After your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the status and location of your package.

International Shipping: For international customers, please note that your order may be subject to customs fees, import taxes, or other charges imposed by your country. These fees are not included in the shipping cost and are the recipient's responsibility.

Lost or Damaged Items: While we take great care in packaging, we understand that accidents can happen during transit. If your order arrives damaged or is lost, please contact us at mateslaplatausa@gmail.com, and we will promptly assist you in resolving the issue.

Contact Information: For any questions or concerns about your order or our shipping policy, please contact us at mateslaplatausa@gmail.com. We are here to help and ensure you have a delightful shopping experience with Mates La Plata USA.