Refund policy

At Mates La Plata USA, we are dedicated to delivering high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to assist you.

Eligibility for Returns:

Damaged or Defective Items: We accept returns for items that arrive damaged or defective. Please contact us within 5 days of receiving the product and provide a clear photo of the issue.
Incorrect Item Received: If you receive an incorrect item, contact us within 5 days of receiving it, and we will arrange for the correct item to be sent to you.
Return Process:

Contact Us: To initiate a return, email us at mateslaplatausa@gmail.com with your order number, details of the issue, and supporting photos.
Approval: We will review your request and provide instructions on how to proceed with the return if approved.
Return Shipping: If approved, we will provide a return shipping address. Ensure the item is securely packaged to prevent damage during transit.
Refund or Replacement: Once we receive and inspect the returned item, we will process a refund to your original payment method or send a replacement, according to your preference.
Conditions for Returns:

Original Packaging: Items must be returned in their original packaging, including any tags or labels.
Unused and Unworn: Items must be unused and unworn. We cannot accept returns for products that show signs of use.
Return Window: All return requests must be made within 5 days of receiving the product.
Non-Returnable Items:

Personalized or Customized Items: Returns for personalized or customized items are not accepted unless they are damaged or defective.
Contact Information:

If you have any questions or concerns about our return policy, please contact us at mateslaplatausa@gmail.com.